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Last updated: July 2026
Insight processes all subscription payments through NOWPayments in cryptocurrency (USDC-denominated invoices, settleable in any supported coin). Because blockchain transactions are irreversible by design, our refund policy differs from traditional card-based services.
Once a payment is confirmed on-chain and your subscription is activated, the transaction cannot be reversed automatically. We do not offer an automated self-service refund flow. This is a fundamental property of cryptocurrency payments, not a policy choice.
If you believe you were charged in error, or experienced a significant service issue within the first 14 days of your subscription, contact us at contact@oracleinsight.xyz with your account email, invoice ID, and a description of the issue. We will review each case individually.
Approved refunds are issued manually from our NOWPayments merchant balance back to the original payment address. You are responsible for ensuring the refund address is correct and accessible. Refund processing may take 5–10 business days.
Refunds are not provided for:
Subscriptions do not auto-renew. You retain access until the end of your current billing period, after which your account automatically reverts to the Free plan. To continue service, manually renew from Settings → Billing before the period ends.
Enterprise and custom plans are handled on a per-contract basis. Refund terms, if any, are specified in the applicable service agreement.